FAQs

We recommend you check out our answers to our most Frequently Asked Questions(FAQs):

When will my products ship?

After your order is placed, we will collect your payment via Paypal and leave you a note with your estimated lead time. The average lead time is 5 business days, but it can be as much as 7 working days when printing volume is significant. We will always do our best to ship your order on, or before, the indicated ship date. If something were to delay your order beyond these estimated dates, you would be notified immediately via email.  (Business days/hours: Monday through Saturday 10AM-8PM EST)

What mail carrier do you use for shipping?
We use the United States Postal Service. If you would like us to use a different carrier for your order, please send us a request via e-mail at oversliders@gmail.com before placing your order.  You may also contact us after you place your order, but we cannot guarantee that we will be able to modify your shipping preference on time.  However, we will try our best to do so and let you know if we succeed, or not.

If you choose to use a different carrier other than USPS, please note that your invoice will indicate the additional fee for using a non-USPS carrier.

-Packages sent within the U.S. will be sent Priority Mail.
-Packages sent abroad will be sent First Class International (unless otherwise specified).

Will I receive a tracking number?
Domestic packages will receive tracking numbers sent directly by USPS.com once we create the shipping labels on our end (the day of,  or the day prior, to the shipment). Please ensure you check your SPAM mail filter to avoid missing your notification.

International delivery confirmations will be available (free of charge) ONLY to the following countries, as per USPS:
Australia, Belgium, Brazil, Croatia, Denmark, France, Germany, Great Britain, Ireland, Israel, Netherlands, New Zealand, Spain, Sweden, and Switzerland.

To obtain a delivery confirmation to other countries, you may want to send your package via Registered First Class Internationalm or Priority Mail International.  Extra Fees will apply for this service.

Customs:

Please note that we sell our products overseas in the same manner that other companies do.  This means that we will always declare and insure the minimum value of your purchased product(s) in the shipment’s declaration.  As a result of this, customs may charge additional taxes/fees to the customer.  It is always the customer’s responsibility to review their country’s customs regulations and as such, we are not responsible for such fees.

What happens if my package is lost or damaged?
Packages that the U.S. Postal Service confirms are lost within the U.S., will result in us opening a claim for the insured item(s).  USPS confirmation of a lost or damaged package will result in us replacing your shipment at no cost to you.  Shipping costs are also complimentary, but we reserve the right to ship replacement parts using the least costly mail service.

USPS can only track packages up to the country’s frontiers. Packages lost outside of the U.S. are out of our reach.  Therefore, customers will have to contact their country’s postal services provider to request assistance and we will decline any and all responsibility for packages lost abroad.  Although it may result in higher customs fees, we strongly encourage international buyers to insure their purchase for its full value using Registered First Class International or Priority Mail International service.

My part broke/appears to have a defect, what kind of warranty do I get?
All of our parts are tested at our local track and outdoors on asphalt grounds prior to being released to the public.  As a result of our testing, we are well aware of our products’ limitations. As long as the parts are used for their purpose, they should last as long as any other plastic accessory part. If the parts are broken due to impact or extreme shock, this will be treated as normal wear and tear and therefore no replacement or refund will be granted.  However, in the rare case of delamination (when plastic strands split), we will conduct a careful inspection of the reported damaged part before considering any kind of refund or replacement.

Why do my parts have a textured finish?  Can I changed the look?
All of our products are 3D printed using FDM (Fused Deposit Modeling) technology.  Therefore, it is common for the parts to have a textured finish due to the manufacturing process.  Although this texture has not effect on the use of our products, below are some resources you may choose to explore on your own regarding this topic.  Please understand that we cannot be held liable for your individual decision to modify the texture of your product:

-1) Acetone Smoothing: (link here)
This method is recommended for advanced users as it requires an elaborate setup as well as various steps/details to be followed.
The method requires the warming up of a bath of acetone and allowing vapors to penetrate the ABS plastic until the desired shine is achieved (please click on the link provided above).

-2) Sanding and painting: (link here)
This method is reported to be the simplest and most viable option for this task.  It consists of using sand paper to sand plastic until the desired finish is achieved. Afterward, users may choose to paint and spray the part.  This technique requires that paint be compatible with ABS plastics (please click on the link provided above).

I Changed my mind, can I return my custom-made products?  Can I return resale products?
Each order is custom printed on demand, therefore we do not offer refunds, returns, or exchanges.  If your payment has been collected, your order is considered processed and non-refundable. If you cancel your order before the payment is processed, your funds will be untouched and your order canceled.

The same policy applies to the sale of used products.  Used items are sold in “as is” and “as shown” in the ad/picture, unless otherwise specified. If an item shown in the picture is not included, it will be clearly indicated in the description of the ad and the pictures. Therefore, please read ad/description carefully as no refunds, returns, or exchanges will be honored.

If you purchased an item from our Oversliders.net website that is not made by us and you want to return it, you may do so as long as it is returned unopened and in the original packaging. You will receive a full refund minus the shipping fees and a 3% restocking fee.

Other Important notes:
We are a company that strives on providing the highest levels of customer satisfaction.  As such, we will go above and beyond the customary in order to keep our customers happy.  We will answer every phone call or e-mail within 48 business hours, regardless of the matter.  In order to resolve any issues you may have with our products or services, we kindly request that you contact us first before proceeding on any complaint.

PayPal: Because PayPal is our preferred method of receiving payments, we work diligently through PayPal’s vendor/buyer system in order to meet or exceed their performance requirements.  In our experience, the PayPal claim process can be very frustrating and time-consuming for the customer as well as for us.  Therefore, we always prefer to resolve any issue, no matter how small, through other faster and more reasonable means.

Lastly and unfortunately, we must add this last note on customer interactions.  The global reach of technology allows small businesses like us to reach a wider audience of valued enthusiasts and customers.  However, it also provides a veil of comfort in which bully-like behavior can thrive in.  Therefore, please note that we will not tolerate abusive behavior against us by anyone.  We reserve the right to refuse to do business with anyone that does not meet our minimum standards of professional conduct.  Please know that we believe in honesty, kindness and generosity at all times.  We cannot preserve this positive mentality if we waste time on Internet trolls or scammers.

THANK YOU for taking the time to read these FAQs and remember that we are happy to answer any other questions you may have.

Your friends at,

Oversliders, LLC

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